Privacy Policy

Who we are

We are Dorsey Construction Materials Ltd, a supplier of brickwork sundries and construction materials. We are registered in England and Wales, company number 02701696, with our registered office at Unit 11 Nimrod Industrial Estate, Elgar Road, Reading, Berkshire, RG2 0EB. Our VAT number is GB570146850.

We are the data controller for the personal information described in this policy, which means we decide how and why it is used. If you have any questions, contact us at sales@dorseys.co.uk or on 0118 975 3377.

Information we collect

We only collect the information we need to answer your enquiry, open and run a trade account, or supply your order.

• Enquiries: the name, email address, phone number, company name and message you give us through the contact form on this site, or by email or telephone.
• Trade account applications: your company name and address, company number, the name of the person applying, accounts email address, contact phone number, the signature you provide and the date you signed.
• Orders and account administration: delivery addresses, order details and the contact details needed to process them.
• If you sign in to a trade or admin account, we hold the login details that keep that session secure.
• Technical information such as your IP address and basic device and browser details, recorded in standard server logs by our hosting provider for security and fault finding.

How we use your information

We use your information for the following purposes, each with the lawful basis set out below.

• Answering enquiries and providing quotes. Our lawful basis is our legitimate interest in responding to a business request.
• Assessing and opening a trade account, supplying orders and administering your account. Our lawful basis is the performance of a contract with you or your company.
• Keeping accounting, VAT and delivery records. Our lawful basis is our legal obligation to do so.
• Keeping this site secure, preventing misuse and fixing faults. Our lawful basis is our legitimate interest in protecting our business and our visitors.

Marketing

We do not send marketing emails without your consent, and we never sell personal information or pass it to anyone else to market their own products to you. This site does not take online payments, so we do not collect or store payment card details.

Who we share it with

• Delivery partners and couriers, where they need your details to deliver an order.
• Suppliers or manufacturers, where an order has to be placed with them to fulfil your requirement.
• Our accountants, insurers and professional advisers, where needed.
• Our website host, email and IT providers, who process information on our behalf.
• Public authorities, where we are legally required to provide information.

Where your information is held

Your information is held on servers used by our website host and email provider, which may be located outside the UK. Where information is transferred outside the UK we make sure a lawful transfer mechanism is in place, such as the UK International Data Transfer Agreement or the UK Addendum to the standard contractual clauses, together with the provider security commitments that apply.

How long we keep it

• Enquiries and quotes: up to 24 months after our last contact with you.
• Trade account and order records, including invoices: for the life of the account and six years afterwards, to meet accounting and legal requirements.
• Server logs: kept for a limited period for security and troubleshooting, then deleted.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that is wrong or incomplete
• ask us to delete information we no longer have a reason to keep
• ask us to restrict or stop processing your information
• object to processing we carry out on the basis of legitimate interests
• receive information you gave us in a portable format
• withdraw consent at any time, where consent is our basis for processing

Exercising your rights

To exercise any of these rights, email sales@dorseys.co.uk. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Keeping your information secure

Access to your information is limited to the team that needs it. Trade account applications, including signatures, are held in a private store on our website platform that is not publicly accessible, and the site uses encrypted connections throughout. If a personal data breach ever affects your rights, we will tell you and the Information Commissioner’s Office as required by law.

Cookies

This site uses a small number of cookies. What they are used for is explained in our Cookie Policy, linked at the bottom of this page.

Changes to this policy

We may update this policy to reflect changes in how we work. The date below shows when it was last reviewed, and where a change is significant we will make it clear on this page.